BSP Slim shows ligand docking in the model PDB but only the ligand in the poses.sdf

Hi:

My BSP Slim results often show ligand docking in the model PDB but --only the ligand alone appears in the poses.sdf when viewed in pymol.

Is this usual? thank you, Amy

also, xdrawchem pulls a blank screen when I load poses.sdf but other types of .sdf files are displayed.