very long time in the i-tasser processing queue

good evening!
07/18/2020 I sent two proteins to the i-tasser, both with restriction but none of them has yet been modeled. I consulted by date and most of the modeling requests for this day have already been completed. I would like you to solve my problem.

the protein codes are: S556898 and S556886

user: alice.queiroz@fiocruz.br and alice.soares.queiroz03@aluno.ifce.edu.br

In addition, we also added another protein to be modeled earlier this week, but we did not receive the response from the modeling.
the id of the protein in question is S558496.
Please help us.